Privacy Policy for Prof Tidy

Information we collect

We may collect the following categories of information:

Information you provide

• Contact details such as your name, email address, and phone number
• Service details such as address, neighborhood, unit type, bedrooms and bathrooms, and requested service type
• Scheduling information such as preferred dates and time windows
• Messages you send through forms, email, text, or phone
• Payment information if you choose to pay (processed by a third-party payment provider)

Information collected automatically

When you visit our website, we may automatically collect certain information such as your device type, browser type, pages viewed, approximate location (city level), and the date and time of your visit. This information is typically collected using cookies and similar technologies.

Information from third parties

We may receive information from service providers that help us run our business, such as form tools, scheduling systems, call tracking, analytics providers, and payment processors.

Back to top

How we use information

We use information we collect for purposes such as:

• Providing quotes and scheduling cleaning services
• Confirming service area coverage in Brooklyn and Manhattan
• Communicating with you about your request, changes, or service updates
• Improving our website, services, and customer experience
• Preventing fraud, abuse, and security issues
• Complying with legal requirements and enforcing agreements

Back to top

How we share information

We may share information in the following situations:

Service providers

We may share information with vendors who perform services for us, such as website hosting, form processing, scheduling tools, call tracking, analytics, payment processing, and customer communications.

Legal and safety

We may disclose information if required by law or if we believe disclosure is necessary to protect rights, safety, and property of our business, customers, or others.

Business transfers

If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.

We do not sell your personal information.

Back to top

Cookies and analytics

Cookies are small files stored on your device. We may use cookies and similar technologies to operate our website, remember preferences, understand traffic, and measure marketing performance.

Your choices

• You can adjust browser settings to block or delete cookies
• Some site features may not work properly if cookies are disabled
• If we use analytics tools, they may set their own cookies subject to their policies

Back to top

Calls, texts, and scheduling

If you call or text us, we may receive and store your phone number and the contents of your messages. Calls may be logged for quality, training, and scheduling purposes. We may use texting to confirm appointments, provide updates, and respond to questions.

SMS consent and opt out

If you provide your phone number, you consent to receive calls or texts related to your request. Message and data rates may apply. You can opt out of promotional texts at any time by replying STOP. You can request help by replying HELP. We may still send non-promotional messages that are necessary to provide services, such as appointment confirmations.

Back to top

Data retention

We keep personal information only as long as reasonably necessary to provide services, meet business needs, and comply with legal obligations. Retention periods may vary depending on the type of information and why it was collected.

Back to top

Your privacy rights

Depending on your location and applicable laws, you may have rights to request access to, correction of, or deletion of certain personal information. You may also have the right to opt out of certain marketing communications.

How to submit a request

You can contact us using the information below. To protect your privacy, we may need to verify your identity before fulfilling certain requests.

Back to top

Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.

Back to top

Children

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

Back to top

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Back to top

Contact us

If you have questions about this Privacy Policy or your privacy choices, contact us: